Contact information

Last updated: March 17, 2026

This Contact Information Policy outlines how customers can reach Nuvella Sleep for support, inquiries, and assistance.

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1. Customer Support

At Nuvella Sleep, we are committed to providing timely and reliable customer support. For any questions regarding orders, products, or general inquiries, customers are encouraged to contact us using the information below.

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2. Contact Method

The primary method of contact is via email:

Email: nuvellasleep@yahoo.com

All inquiries should include relevant details such as your order number, full name, and a clear description of your request to ensure efficient assistance.

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3. Response Time

We aim to respond to all inquiries within 24–48 business hours. Response times may vary during periods of high volume, weekends, or holidays.

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4. Business Hours

Customer support is available during the following hours:

Monday – Friday
10;00AM – 5:00 PM (EST)

Requests submitted outside of business hours will be addressed on the next business day.

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5. Order Inquiries

For questions regarding order status, shipping, or delivery, please include your order number in your message. This helps us locate your order and provide faster support.

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6. Policy Updates

Nuvella Sleep reserves the right to update or modify this Contact Information Policy at any time without prior notice.